Privacy Policy

1. Definition of Personal Information

In this Privacy Policy, “personal information” refers to information that can identify a specific customer, including their name, date of birth, phone number, email address, and other descriptions or records. This includes information that can be easily matched with other information to identify a specific individual.

2. Methods of Collecting Personal Information

The shop collects customers' personal information fairly and lawfully through third-party booking sites, direct bookings or inquiries by phone, and on-site registration.

• Information provided during direct reservations or inquiries by phone
• Booking information shared through external booking websites (such as Jalan) that customers have entered and submitted
• Information provided through on-site registration forms and application forms

3. Purpose of Use of Personal Information

We use collected personal information only for the following purposes. Except where permitted by law, we will not use personal information beyond these purposes without the customer's consent.

1. 1. Operation, arrangement, and communication regarding reserved marine activity tours (including advance notices of cancellations due to weather conditions or changes to meeting locations)
2. 2. Responding to inquiries and requests, and verifying customer identity
3. 3. Confirming health conditions and age requirements for safety management, and contacting emergency contacts, family members, or relevant organizations when necessary
4. 4. Selecting appropriate equipment sizes required for activities (such as wetsuits and life jackets)
5. 5. Sending and sharing photos and videos taken during tours
6. 6. Processing and applying coverage under recreational insurance and liability insurance held by the Shop

4. Disclosure of Personal Information to Third Parties

The Shop will not provide customers’ personal information to third parties without consent, except in the following cases:

• When the customer has provided consent
• When disclosure is required by law (such as requests from police, courts, or other authorized public institutions)
• When necessary to protect a person’s life, body, or property and obtaining the customer’s consent is difficult (such as emergency contact with medical facilities, emergency services, or insurance companies in the event of an accident or injury during a tour)
• When sharing necessary information with external booking platforms (such as Jalan) for reservation management and verification
• When part or all of the handling of personal information is outsourced to trusted partner companies as necessary to provide services (such as partner operators involved in activities including parasailing boat operations)

5. Security Measures

The Shop takes necessary and appropriate security measures to prevent leakage, loss, damage, or unauthorized access to customers’ personal information. These measures include security controls, internal management systems, and staff training.

6. Handling of Photos & Videos

Photos and videos taken by our guides during tours are provided to customers for delivery purposes. With prior customer consent, these photos and videos may also be used for the Shop’s promotional activities, including publication on our website, social media, or booking platforms.If a customer does not provide consent, or later requests that published content be removed, we will promptly respond by deleting or removing the relevant content.

7. Disclosure, Correction, Suspension of Use, and Deletion

If a customer requests disclosure, correction, addition, deletion, suspension of use, or removal of their personal information, we will verify the customer’s identity and respond promptly within a reasonable period in accordance with applicable laws. Please contact the inquiry desk listed below for requests.

8. Policy Updates

The Shop may review and revise this Privacy Policy as necessary due to changes in laws and regulations regarding personal information protection or changes to our services. Any revisions will become effective from the time it is published on this website.

9. Contact Information

For questions regarding this Privacy Policy, inquiries, complaints, or requests concerning the handling of personal information, please contact us at the following:

• Business name： B-nature
• Address： 502-1 Toguchi, Yomitan-son, Nakagami-gun, Okinawa 904-0315, Japan
• Booking & Inquiry Phone Numbers
• Marine activities： 090-7982-1000
• Parasailing： 080-7082-2385

Effective Date: July 1, 2026